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Despite having provided all the necessary information and documents, her withdrawal requests had not been processed. However, the casino initially failed jest to respond, which led to the complaint being marked as 'unresolved'. Later, the casino reopened the complaint, stating that they had processed the player's withdrawal. Unfortunately, without confirmation from the player about having received her winnings, we had to reject the complaint. The player from Austria had deposited money using her husband's phone bill and won 600 euros.
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This flexibility allows players owo choose the method that best suits their needs. I'm Nathan, the Head of Content and a Casino Reviewer at Playcasino.com. I started nasza firma career in customer support for top casinos, then moved on to consulting, helping gambling brands improve their customer relations.
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The complaint was marked as unresolved since the casino did not respond owo the complaint thread and had not provided sufficient evidence. The issue państwa resolved successfully aby our team, and the complaint państwa marked as 'resolved' in our system. The player from Georgia had reported an issue with a withdrawal request and an unexpected account closure. He hadn't requested the closure and had received conflicting reasons from the casino for the action.
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- We clarified that according to the casino's rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name.
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Unfortunately, due to the player's lack of response jest to the team's inquiries, the complaint could not be investigated further and państwa subsequently rejected. The player from Australia had her winnings cancelled żeby HellSpin Casino after she submitted a withdrawal request, due jest to allegedly betting a larger amount than państwa permitted. She had argued that she only wagered larger amounts once the wagering requirements had been met. The player also highlighted that, unlike other casinos she had played at, HellSpin Casino had allowed the larger bet jest to fita through, which she perceived as a trap. Despite our attempts to mediate, HellSpin Casino had not responded owo our communication efforts.
